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Our FAQ section is designed to make your online experience simple and fast
I need support, how can I contact you?
Customer Service: +39 388 077 2066 and WhatsApp
Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00
To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.
Or write to servizioclienti@petboutique.it
Are you interested in reselling our products? Write to us at info@petboutique.it
How do I take the measurements?
⚠️Be careful, each manufacturer has its own models and the size nomenclature may not match between different producers
To ensure a proper fit, refer to the size chart available on the product page provided by the manufacturer for each product.
To choose the right product for your dog, you need a soft tailor's centimeter. The measurement must be taken carefully and with your dog standing on all fours and depending on the measurement you need, proceed as follows:
Back Length:
Measure the length of your dog's back, measuring the distance between the shoulder blades and the base of the tail (The dog should stand upright to ensure an ideal fit). The measured length can be used to determine clothing size.
Chest:
Measure the circumference of your dog's abdomen just behind the front legs at the widest point of the chest. The tape measure must be positioned tightly so that it does not move, to the measured width, add 2cm and you get the measurement at chest height
Crew neck:
It is measured by placing a flexible tape measure around the center of the neck. The tape measure must be narrow, then add 2 cm.
For any difficulty or doubt do not hesitate to contact us by email at servizioclienti@petboutique.it or Whatsapp directly by clicking on the comic on the site or at the number +39 388 077 2066
Download our size guide and find out how to correctly take measurements for: collars, harnesses and coats
> Download the guide
When will my order be shipped?
PetBoutique.it ships all orders received by 10:00 AM on the same day for shipments to an InPost pickup point, by 12:00 PM for "standard" shipments, and by 3:30 PM for "express" shipments.
Shipping times depend on the courier but generally:
- InPost and Standard shipments take 3 to 5 business days
- Express shipments take 1 to 3 business days.
- International shipments take 3 to 8 days depending on the destination country
Shipping costs are covered by PetBoutique for orders over €75 except for some products that have large dimensions.
Click here for details
Shipping and Delivery Times
🌍 International Shipping
- We ship to Europe with rates varying by country.
International Shipping (EU)
Country Shipping Type | Weight | Cost | Delivery |
France / Principality of Monaco | |||
Pickup Point (☘️ Low CO2 ☘️) | 0 - 5 kg 5,01 - 13 kg 13,01 - 25 kg | €5.90 €7.90 €9.90 | 48 - 96h |
Express EU | 0 - 5 kg 5,01 - 10 kg | €9.00 €11.00 | 48 - 96h |
Belgium / Luxembourg / Netherlands | |||
Pickup Point (☘️ Low CO2 ☘️) | 0 - 5 kg 5,01 - 13 kg 13,01 - 25 kg | €6.50 €7.90 €10.00 | 48 - 96h |
Express EU | 0 - 5 kg 5,01 - 10 kg | €9.00 €12.00 | 48 - 96h |
Spain | |||
Pickup Point (☘️ Low CO2 ☘️) | 0 - 5 kg 5,01 - 13 kg 13,01 - 20 kg | €6.90 €7.90 €10.90 | 48 - 96h |
Express EU | 0 - 5 kg 5,01 - 10 kg | €9.50 €13.50 | 48 - 96h |
Portugal | |||
Pickup Point (☘️ Low CO2 ☘️) | 0 - 5 kg 5,01 - 13 kg 13,01 - 20 kg | €7.90 €9.50 €10.50 | 48 - 96h |
Express EU | 0 - 3 Kg 3,01 - 5 Kg 5,01 - 10 Kg 10,01 - 15 Kg | €12.50 €14.30 €16.90 €19.00 | 48 - 96h |
Austria / Germany / Croatia / Hungary / Slovenia | |||
Express EU | 0 - 2 kg 2,01 - 5 kg 5,01 - 10 kg | €6.90 €7.90 €9.50 | 48 - 96h |
Greece / Slovakia / Romania | |||
Express EU | 0 - 3 kg 3,01 - 5 kg 5,01 - 10 kg | €11.90 €13.90 €16.00 | 48 - 96h |
Estonia / Finland / Ireland / Latvia / Lithuania / Sweden | |||
Express EU | 0 - 3 kg 3,01 - 5 kg 5,01 - 10 kg | €11.90 €13.90 €17.90 | 48 - 96h |
⚠️ Exceptions and Surcharges
- Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
- Orders over 50 kg: Customized rates, contact us before purchase.
🔎 Tracking & Delivery
- You will receive an email with the tracking code as soon as your order is shipped.
- If the courier finds no one at the time of delivery, they will make a second attempt the following day.
- After two failed attempts, the package will be held in storage: in this case, we will contact you to arrange a new delivery.
📩Questions or doubts? Contact our Customer Service via email or WhatsApp.
Returns & Refunds
How long do I have to return a product?
You can return any item within 14 calendar days from the date of order receipt, without the need to provide a reason.
How can I request a return?
Our Customer Care is available to assist you through every step of the process.
Contact us via:
• Email: resi@petboutique.it
• WhatsApp / Phone: +39 388 077 2066
Who covers the return shipping costs?
In case of change of mind, size error, or reasons not attributable to the product, the return shipping costs are the customer's responsibility.
You can choose between:
• Home pickup by our courier (€14.00)
• InPost pickup point label (where available) (€9.80)
• A courier of your choice
Please note that the goods travel under the sender's responsibility and must arrive at our warehouse within 14 days.
Are there any additional costs?
• A €8 Return Handling Fee will be applied only for items purchased on offer or clearance.
• No fees in case of store credit
• During sale/end of line periods, shipping costs are always borne by the customer.
• In case of a partial return, the initial shipping cost will be recalculated based on the final order amount.
Is the return free if the product is damaged?
Yes. If the product arrives damaged, non-compliant, defective, or incorrect, the return is completely free, as is the shipping of the replacement product.
When can a return not be accepted?
We cannot accept returns of items that are tampered with, used, or damaged by the customer, or returned without the original packaging and labels, as it is not possible to verify the origin of the defect and resell them.
How long will it take to receive the refund?
After receiving and inspecting the goods, the refund will be issued within 7 days, using the same payment method chosen for the order.
Same-day shipping for orders received by 12:00 PM -
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Delivery to Locker or pickup points shipped the same day if received by 10:00 -
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Delivery to Locker or pickup points shipped the same day if received by 10:00 -
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Let customers speak for us
from 880 reviewsStrepitoso
Bellisimo.
Ottimo acquisto, superveloci con la spedizione
Elegantissimo
Cuccia davvero bellissima!
La cuccia è veramente bella, valeva assolutamente la pena acquistarla. La qualità è ottima, i materiali sono resistenti e curati nei dettagli. I miei cagnolini sono contentissimi e si sentono molto comodi dentro. La consiglio senza dubbio a chi cerca comfort e qualità per i propri amici a quattro zampe 🐶❤️
Bellissimo oggetto ottimo acquisto
Bellissima felpa Liu Jo. Molto soddisfatta.
BELLISSIMA
ho preso una M per la mia barboncina toy, comoda e calda, il pelo non si annoda.
Bellissimo, fatto bene, di ottima qualità e gran nel design!
Es el unico que le gusta
Prodotto di gran classe e rifinito bene, la mia Marie ha apprezzato molto
Esperienza perfetta! Prodotti di alta qualità a prezzi molto convenienti!
Spedizione precisa e velocissima
Consiglio vivamente questo sito
Ho acquistato due profumatori per ambienti, prodotto molto difficile da trovare sul mercato in versione adatti agli animali. Avevo provato un'altra marca in precedenza ma non c'è competizione, quelli di pet boutique sono mille volte meglio, profumo molto gradevole e persistente e non danno nessun fastidio ai miei gatti! In più la spedizione è stata veloce con un imballaggio impeccabile, acquisterò sicuramente di nuovo in futuro
Ottimo negozio con prodotti di primissima qualità . Azienda che sicuramente avrà un grandissimo futuro . Non per tutti avendo solo prodotti di altissima qualità quindi anche prezzi non accessibili a tutti . Anno scorso avemmo un problema serissimo per una consegna che non arrivava e mi hanno rimborsato i soldi !! Titolare e collaboratori bravissime persone !! Ultra consigliato !! Negozio molto molto Trendy
Ho acquistato due magliette liu jo per la mia yorkina!il pacco è arrivato velocissimo,le magliette sono stupende!Pet boutique,mi ha davvero sorpresa!Voglio fare i miei complimenti a tutti dello staff...La Mia principessa è felice del suo regalo!
Ordinato il mangime per i cani. Ottimo servizio clienti avevo bisogno d’informazione e mi hanno risposto immediatamente. Il mangime è arrivato in tre giorni. Consiglio vivamente. Pamela









