Customer Service: +39 388 077 2066 and WhatsApp 

Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00

To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.

Or write to servizioclienti@petboutique.it

Are you interested in reselling our products? Write to us at info@petboutique.it

⚠️Fai attenzione, ogni azienda produttrice hai suoi modelli e la nomenclatura delle taglie può non coincidere tra i diversi produttori

Per garantire una vestibilità adeguata, fare riferimento alla tabella delle taglie presente nella pagina prodotto fornita dal produttore per ciascun prodotto.

To choose the right product for your dog, you need a soft tailor's centimeter. The measurement must be taken carefully and with your dog standing on all fours and depending on the measurement you need, proceed as follows:

Back Length:

Measure the length of your dog's back, measuring the distance between the shoulder blades and the base of the tail (The dog should stand upright to ensure an ideal fit). The measured length can be used to determine clothing size.

Chest:

Measure the circumference of your dog's abdomen just behind the front legs at the widest point of the chest. The tape measure must be positioned tightly so that it does not move, to the measured width, add 2cm and you get the measurement at chest height

Crew neck:

It is measured by placing a flexible tape measure around the center of the neck. The tape measure must be narrow, then add 2 cm.

For any difficulty or doubt do not hesitate to contact us by email at servizioclienti@petboutique.it or Whatsapp directly by clicking on the comic on the site or at the number +39 388 077 2066

Download our size guide and find out how to correctly take measurements for: collars, harnesses and coats
> Download the guide

PetBoutique.it spedisce in giornata tutti gli ordini ricevuti entro le 10.00 per le spedizioni presso un punto di ritiro InPost, entro le 12.00 per le spedizioni "standard" e entro le 15.30 per le spedizioni "express".
I tempi di spedizione dipendono dal corriere ma in generale:
- Spedizioni InPost e Standard da 3 a 5 giorni lavorativi
- Spedizione Express da 1 a 3 giorni lavorativi.
- Spedizioni Internazionali da 3 a 8 giorni a seconda del paese di destino

Le spese di spedizione le paga PetBoutique per ordini superiori a 75€ ad eccezione di alcuni prodotti che hanno un ingombro elevato.

Clicca qui per i dettagli

Shipping and Delivery Times

🚚 Free Shipping

✔️ For orders over 75€, shipping is free with InPost and Standard.

📦 Shipping Types

📌 Delivery times are indicative and may vary due to causes beyond our control.

⚠️ Failure to pick up at a locker or authorized point will result in charging or no refund of all shipping costs (outbound, return, and storage shipping)

🌍 International Shipping

• We ship to Europe with rates varying by country.
  

International Shipping (EU)

⚠️ Exceptions and Surcharges

• Free shipping applies to orders up to 25Kg in weight (the greater weight between volumetric and actual weight is considered)
• Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
• Orders over 25 and up to 50 kg: €12.90 Charged at the time of shipping with modification of the placed order;
• Orders over 50 kg: Customized rates, contact us before purchase.

🔎 Tracking & Delivery

• You will receive an email with the tracking code as soon as your order is shipped.
• If the courier finds no one at the time of delivery, they will make a second attempt the following day.
• After two failed attempts, the package will be held in storage: in this case we will contact you to arrange a new delivery.

📩 Questions or doubts? Contact our Customer Service via email or WhatsApp.