Shipping and Delivery Times

🚚 Free Shipping

✔️ For orders over €89, shipping is free with InPost


📦 Shipping Types

Shipping method

Cost
(orders < €89)

Cost
(orders > €89)

Delivery times*

InPost (locker or pickup point)

Automatically selected shipping (The system always pre-selects the cheapest shipping), includes delivery to the nearest pickup point or locker to the provided address.
If there is no Locker/Point near the provided address, PetBoutique will contact the customer to decide whether to keep this shipment or opt for home delivery with an adjusted cost.

Once the package arrives at the pickup point/locker, it will be available for pickup for 3 business days. If not picked up, the package will be returned to the sender and all shipping costs (both ways and storage fees) will be charged to the buyer.

Same-day processing for orders received by 10:00 AM

up to 12Kg: €5.50

up to 20Kg: €6.50

FREE

FREE

2-4 business days

Standard (Express Courier)

Home delivery

Same-day processing for orders received by 12:00 PM

 

up to 25Kg weight €8.90

up to 40Kg weight €9.90


up to 25Kg weight €8.90

up to 40Kg weight €9.90

 

2-3 business days

Express 24H (Priority Express Courier)

Same-day processing for orders received by 2:30 PM

€12.90

12,90

1 business day

Bulky Package

€14.90

€14.90

3-5 business days

📌 Delivery times are indicative and may vary due to causes beyond our control.

⚠️ Failure to pick up at a locker or authorized point will result in charging or no refund of all shipping costs (outbound, return, and storage fees)

🌍 International Shipping

  • We ship across Europe with rates varying by country.

International Shipping (EU)

Country

Shipping Type

Weight

Cost

Delivery Times

France / Principality of Monaco

Pickup Point (☘️ Low CO2 ☘️)

0 - 5 kg

€5.90

48 - 96h



5,01 - 13 kg

€7.90




13,01 - 25 kg

€9.90



Express EU

0 - 5 kg

€9.00




5,01 - 10 kg

€11.00


Belgium / Luxembourg / Netherlands

Pickup Point (☘️ Low CO2 ☘️)

0 - 5 kg

€6.50

48 - 96h



5,01 - 13 kg

€7.90




13,01 - 25 kg

€10.00



Express EU

0 - 5 kg

€9.00




5,01 - 10 kg

€12.00


Spain

Pickup Point (☘️ Low CO2 ☘️)

0 - 5 kg

€6.90

48 - 96h



5,01 - 13 kg

€7.90




13,01 - 25 kg

€10.90



Express EU

0 - 5 kg

€9.50




5,01 - 10 kg

€13.50


Austria / Germany / Croatia / Hungary / Slovenia

Express EU

0 - 2 kg

€6.90

48 - 96h



2,01 - 5 kg

€7.90




5,01 - 10 kg

€9.50


Greece / Slovakia / Romania

Express EU

0 - 3 kg

€11.90




3,01 - 5 kg

€13.90




5,01 - 10 kg

€16.00


Estonia / Finland / Ireland / Latvia / Lithuania / Sweden

Express EU

0 - 3 kg

€11.90




3,01 - 5 kg

€13.90




5,01 - 10 kg

€17.90


 

⚠️ Exceptions and Surcharges

  • Free shipping applies to orders up to 25 kg (the greater of volumetric or actual weight is considered)
  • Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
  • Orders over 25 and up to 50 kg: €12.90 Fee charged at shipping with order modification made;
  • Orders over 50 kg: Customized rates, contact us before purchasing.


🔎 Tracking & Delivery

  • You will receive an email with the tracking code as soon as your order is shipped.
  • If the courier does not find anyone at the time of delivery, they will make a second attempt the following day.
  • After two failed attempts, the package will be held at the depot: in this case we will contact you to arrange a new delivery.

📩 Questions or doubts? Contact our Customer Service via email or WhatsApp.