Shipments
National Shipping costs (Italy)
The customer can choose between 2 shipping service options:
- standard;
- Express.
Standard delivery:2 -6 working days throughout the Italian territory, San Marino and the Vatican State. On average, delivery times do not exceed 4 working days but can extend due to problems related to work overload by carriers and in particular common or disadvantaged areas. The limit time to be able to send an order with this type of service is 13.00 and the orders received after this time will be delivered to the courier on the following working day
Express shipping: 1-2 working daysTHEcontinental talia e 3-4 working days in the islands at particular areas. This type of service is always managed in priority, and in case ofWork overload by the vectors, the discomfort for the recipient is minimal.The limit time for sending an order with the Express option is 17.00. The orders received after this time will be delivered to the courier on the following working day
The standard shipment is free* starting from 69.01 euros net of all discounts, this means that if by applying a discount code the total of the trolley drops below 69.01 euros, shipping costs will be added.
Shipping costs are calculated as follows:
Costs details:
to. Standard shipping packs with PV <30kg
| Amount from: | TO: | COST |
| 69,01€ | upward | FREE |
| 55,01€ | 69,00€ | 5,90€ |
| 45,01€ | 55,00€ | 6,90€ |
| 0€ | 45,00€ | 7,90€ |
b. Standard shipping packs with pv> 31kg (e.g. large bikes, etc.)
| Amount from: | TO: | COST |
| 89,01 | upward | 4,90€ |
| 49,01€ | 89,00€ | 8,90€ |
| 0€ | 49,00€ | 11,90€ |
By choosing the Express shipping service, the shipment will be delivered to the courier for the orders received by 15.30 and there is also the possibility to request changes on the date and the place of delivery (provided in the same municipality).
The cost of the service is calculated as follows:
| Amount from: | TO: | COST |
| 69,01€ | 6,90€ | |
| 49,01€ | 69,00€ | 7,90€ |
| 0€ | 49,00€ | 9,90€ |
When exceeding the thresholds indicated, the expenses are automatically recalculated
So that the delivery takes place without difficulty remember to:
- Indicate the exact civic number and the specific zone cap (not the generic of the city)
- indicate precisely the name or number shown on the home bell
- If it is a workplace indicate the company name
- Indicate the phone number to which the recipient will receive all the order information and the request from the Corriere della personalization of the date and time of delivery
Discover the notification service before delivery (Pre-Delivery Message)
-Spedations forCalabria, Sicily and Sardinia and for disadvantaged areas: Some Caps are notoriously difficult to reach by geographical limitation and/or for access restrictions. In these cases, couriers apply particular rates that do not fall within the ordinary tariff plan.The cost difference is the Petboutique pay.
The customer will be applied to the normal shipping rate for all of Italy.
Exceptions
- For shipments weighing more than 50 kg, shipping (courier limits) cannot be an express shipping, but it must be organized ad hoc with the support of customer service.
- The request of the Piano delivery It is an optional service, that if requested a supplement of € 6.00 +VAT. Normally the carriers carry out the service at the customer's request without noting notice to the sender. Then the request for payment of the service will take place in the 30 days following the delivery of the package.
The additional costs of the couriers' services are applied to all orders regardless of the amount of the purchase made.
The orders, after verifying the availability of the goods and collection of the authorized amount, will be entrusted to the courier within the working day, if the workput reaches our systems by 13.00, while beyond this time it is delivered to the carrier postponed to the working day following.
The courier in turn undertakes to carry out the delivery within 24/48 working hours from the time of retreat or on the first day available.
The delivery times provided for islands and disadvantaged areas can increase by 24/48 working hours.
European shipping costs
(European countries without customs excluding Switzerland and UK)
Shipping times: they vary according to the shipping country
You can follow the shipment by clicking on the shipping link received via email on the day of the shipment. There is no need to insert any data.
Our Customer Service is always available: via telephone, SMS, WhatsApp at +39 388 077 2066 from Monday to Friday from 08:00 to 20:00 and Saturday from 09.00 to 18.00, or by email to servicesoclienti@petboutique.it
If the recipient is absent from the first delivery attempt, the courier tries to deliver the goods a second time.
If the delivery does not take place again, the courier opens a practice practice and communicates the situation to Paco
If the recipient finds a failure of non -delivery left by the courier, he must take care to follow the instructions on the notice.
Information about Shipping and Delivery Operations: (Covid-19 emergency and holidays)
We entrust the shipments of orders to couriers in the declared times, however following the current limitations, shipments may undergo delays. The current health regulations to contain the risks of contagion and therefore limit interpersonal contacts as much as possible can also be withdrawn without the obligation of the signature for acceptance.
