To choose the right product for your dog, you need a soft tailor's measuring tape. The measurement must be taken carefully with your dog standing on all four legs, and depending on the measurement you need, proceed as follows:

Back length:

Measure the length of your dog's back by measuring the distance between the shoulder blades and the base of the tail (the dog should be standing to ensure an ideal measurement). The measured length can be used to determine the clothing size.

Chest:

Measure the circumference of your dog's abdomen just behind the front legs at the widest point of the chest. The tape should be positioned tightly so it does not move; add 2 cm to the measured width to get the chest measurement.

Neck circumference:

Measure by placing a flexible tape measure around the center of the neck. The tape should be tight, then add 2 cm.

For any difficulty or doubt, do not hesitate to contact us by email at the address servizioclienti@petboutique.it or WhatsApp directly by clicking on the chat bubble on the website or at the number +39 388 077 2066

Download our size guide and learn how to correctly take measurements for: collars, harnesses, and coats
> Download the guide

Shipping and Delivery Times

🚚 Free Shipping

✔️ For orders over 75€, shipping is free with InPost and Standard.

📦 Shipping Types

📌 Delivery times are indicative and may vary due to causes beyond our control.

⚠️ Failure to pick up at a locker or authorized point will result in charging or no refund of all shipping costs (outbound, return, and storage shipping)

🌍 International Shipping

• We ship to Europe with rates varying by country.
  

International Shipping (EU)

⚠️ Exceptions and Surcharges

• Free shipping applies to orders up to 25Kg in weight (the greater weight between volumetric and actual weight is considered)
• Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
• Orders over 25 and up to 50 kg: €12.90 Charged at the time of shipping with modification of the placed order;
• Orders over 50 kg: Customized rates, contact us before purchase.

🔎 Tracking & Delivery

• You will receive an email with the tracking code as soon as your order is shipped.
• If the courier finds no one at the time of delivery, they will make a second attempt the following day.
• After two failed attempts, the package will be held in storage: in this case we will contact you to arrange a new delivery.

📩 Questions or doubts? Contact our Customer Service via email or WhatsApp.

Customer Service: +39 388 077 2066 and WhatsApp 

Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00

To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.

Or write to servizioclienti@petboutique.it

Are you interested in reselling our products? Write to us at info@petboutique.it