Shipping information

Shipping and Delivery Times

🚚 Free Shipping

✔️ For orders over 75€, shipping is free with InPost and Standard.


📦 Shipping Types

Shipping method

Cost
(orders < 75€)

Cost
(orders > 75€)

Delivery times*

InPost (locker or pickup point)

Automatically selected shipping (The system always pre-selects the cheapest shipping), provides delivery to the nearest pickup point or locker to the indicated address.
If there is no Locker/Point near the indicated address, PetBoutique will contact the customer to evaluate whether to keep this shipment or opt for home delivery with an adjustment of the cost.

Once you arrive at the pickup point/Locker, the package will be available for pickup for 3 business days. In case of failure to pick up, the package will be returned to the sender and the full shipping costs (both legs and storage fees) will be charged to the buyer.

Same-day processing for orders received by 10:00 AM

up to 12Kg: €5.50

up to 20Kg: €6.50

FREE

2-4 working days

Standard (Express Courier)

Home delivery

Same-day processing for orders received by 12:00 PM

€8.90

FREE

2-3 working days

Express 24H (Priority Express Courier)

Same-day processing for orders received by 2:30 PM

€10.90

€9.90

1 working day

Bulky Package

€14.90

€14.90

3-5 working days

📌 Delivery times are indicative and may vary due to causes beyond our control.

⚠️ Failure to pick up at a locker or designated point will result in the charge or non-refund of all shipping costs (outbound, return, and storage fees)

🌍 International Shipping

  • We ship to Europe with rates varying depending on the country.

International Shipping (EU)

Country

Shipping Type

Weight

Cost

Delivery Times

France / Principality of Monaco

Pickup Point (☘️ Low CO2 ☘️)

0 - 5 kg

€5.90

48 - 96h



5,01 - 13 kg

7.90€




13,01 - 25 kg

€9.90



Express EU

0 - 5 kg

€9.00




5,01 - 10 kg

€11.00


Belgium / Luxembourg / Netherlands

Pickup Point (☘️ Low CO2 ☘️)

0 - 5 kg

€6.50

48 - 96h



5,01 - 13 kg

7.90€




13,01 - 25 kg

€10.00



Express EU

0 - 5 kg

€9.00




5,01 - 10 kg

€12.00


Spain

Pickup Point (☘️ Low CO2 ☘️)

0 - 5 kg

6.90€

48 - 96h



5,01 - 13 kg

7.90€




13,01 - 25 kg

€10.90



Express EU

0 - 5 kg

9.50€




5,01 - 10 kg

€13.50


Austria / Germany / Croatia / Hungary / Slovenia

Express EU

0 - 2 kg

6.90€

48 - 96h



2,01 - 5 kg

7.90€




5,01 - 10 kg

9.50€


Greece / Slovakia / Romania

Express EU

0 - 3 kg

11.90€




3,01 - 5 kg

13.90€




5,01 - 10 kg

16.00€


Estonia / Finland / Ireland / Latvia / Lithuania / Sweden

Express EU

0 - 3 kg

11.90€




3,01 - 5 kg

13.90€




5,01 - 10 kg

17.90€




⚠️ Exceptions and Surcharges

  • Free shipping applies to orders up to 25Kg in weight (the greater weight between volumetric and actual weight is considered)
  • Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
  • Orders weighing over 25 and up to 50 kg: €12.90 Charged at the time of shipping with order modification made;
  • Orders weighing over 50 kg: Personalized rates, contact us before purchase.


🔎 Tracking & Delivery

  • You will receive an email with the tracking code as soon as your order is shipped.
  • If the courier finds no one at the time of delivery, they will make a second attempt the following day.
  • After two failed attempts, the package will be held in storage: in this case we will contact you to arrange a new delivery.

📩 Doubts or questions? Contact our Customer Service via email or WhatsApp.