To choose the right product for your dog, you need a soft tailor's centimeter. The measurement must be taken carefully and with your dog standing on all fours and depending on the measurement you need, proceed as follows:
Back Length:
Measure the length of your dog's back, measuring the distance between the shoulder blades and the base of the tail (The dog should stand upright to ensure an ideal fit). The measured length can be used to determine clothing size.
Chest:
Measure the circumference of your dog's abdomen just behind the front legs at the widest point of the chest. The tape measure must be positioned tightly so that it does not move, to the measured width, add 2cm and you get the measurement at chest height
Crew neck:
It is measured by placing a flexible tape measure around the center of the neck. The tape measure must be narrow, then add 2 cm.
For any difficulty or doubt do not hesitate to contact us by email at servizioclienti@petboutique.it or Whatsapp directly by clicking on the comic on the site or at the number +39 388 077 2066
Download our size guide and find out how to correctly take measurements for: collars, harnesses and coats
> Download the guide
Shipping and Delivery Times
🚚 Free Shipping
✔️ For orders over €75, shipping is free with InPost and Standard.
📦 Shipping Types
|
Shipping method
|
Cost (orders < €75)
|
Cost (orders > €75)
|
Delivery times*
|
|
InPost (locker or pickup point)
Automatically selected shipping (The system always pre-selects the cheapest shipping), provides delivery to the nearest pickup point or locker compared to the indicated address.
If there is no Locker/Point near the indicated address, PetBoutique will contact the customer to evaluate whether to keep this shipment or opt for home delivery with an adjustment of the cost.
Once the package arrives at the pickup point/Locker, it will be available for pickup for 3 working days. In case of failure to pick up, the package will be returned to the sender and the full shipping costs (both legs and storage costs) will be borne by the buyer.
Same-day processing for orders received by 10:00 AM
|
up to 5Kg: €4.90
up to 13Kg: €5.70
up to 18Kg: €6.50
|
FREE
|
2-4 business days
|
|
Standard (Express Courier)
Home delivery
Same-day processing for orders received by 12:00 PM
|
€8.90
|
FREE
|
2-3 business days
|
|
Express 24H (Priority Express Courier)
Same-day processing for orders received by 2:30 PM
|
10.90€
|
€9.90
|
1 business day
|
|
Bulky Package
|
€14.90
|
€14.90
|
3-5 business days
|
📌 Delivery times are indicative and may vary due to factors beyond our control.
⚠️ Failure to pick up at a locker or authorized point will result in the charge or non-refund of all shipping costs (outbound, return, and storage shipping)
🌍 International Shipping
-
We ship to Europe with rates varying by country.
International Shipping (EU)
|
Country
|
Shipping Type
|
Weight
|
Cost
|
Delivery Times
|
|
France / Principality of Monaco
|
Pickup Point (☘️ Low CO2 ☘️)
|
0 - 5 kg
|
€5.90
|
48 - 96h
|
|
|
|
5,01 - 13 kg
|
7.90€
|
|
|
|
|
13,01 - 25 kg
|
€9.90
|
|
|
|
Express EU
|
0 - 5 kg
|
9.00€
|
|
|
|
|
5,01 - 10 kg
|
€11.00
|
|
|
Belgium / Luxembourg / Netherlands
|
Pickup Point (☘️ Low CO2 ☘️)
|
0 - 5 kg
|
6.50€
|
48 - 96h
|
|
|
|
5,01 - 13 kg
|
7.90€
|
|
|
|
|
13,01 - 25 kg
|
10.00€
|
|
|
|
Express EU
|
0 - 5 kg
|
9.00€
|
|
|
|
|
5,01 - 10 kg
|
12.00€
|
|
|
Spain
|
Pickup Point (☘️ Low CO2 ☘️)
|
0 - 5 kg
|
6.90€
|
48 - 96h
|
|
|
|
5,01 - 13 kg
|
7.90€
|
|
|
|
|
13,01 - 25 kg
|
10.90€
|
|
|
|
Express EU
|
0 - 5 kg
|
9.50€
|
|
|
|
|
5,01 - 10 kg
|
13.50€
|
|
|
Austria / Germany / Croatia / Hungary / Slovenia
|
Express EU
|
0 - 2 kg
|
6.90€
|
48 - 96h
|
|
|
|
2,01 - 5 kg
|
7.90€
|
|
|
|
|
5,01 - 10 kg
|
9.50€
|
|
|
Greece / Slovakia / Romania
|
Express EU
|
0 - 3 kg
|
11,90€
|
|
|
|
|
3,01 - 5 kg
|
13,90€
|
|
|
|
|
5,01 - 10 kg
|
16.00€
|
|
|
Estonia / Finland / Ireland / Latvia / Lithuania / Sweden
|
Express EU
|
0 - 3 kg
|
11,90€
|
|
|
|
|
3,01 - 5 kg
|
13,90€
|
|
|
|
|
5,01 - 10 kg
|
17,90€
|
|
⚠️ Exceptions and Surcharges
-
Free shipping applies to orders up to 25Kg in weight (the greater weight between volumetric and actual weight is considered)
-
Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
-
Orders weighing over 25 and up to 50 kg: €12.90 Requested at the time of shipping with modification of the order placed;
-
Orders weighing over 50 kg: Personalized rates, contact us before purchase.
🔎 Tracking & Delivery
-
You will receive an email with the tracking code as soon as your order is shipped.
-
If the courier finds no one at the time of delivery, they will make a second attempt the following day.
-
After two failed attempts, the package will be held in storage: in this case we will contact you to arrange a new delivery.
📩 Questions or doubts? Contact our Customer Service via email or WhatsApp.
Customer Service: +39 388 077 2066 and WhatsApp
Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00
To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.
Or write to servizioclienti@petboutique.it
Are you interested in reselling our products? Write to us at info@petboutique.it
