Shipping and Delivery Times
🚚 Free Shipping
✔️ For orders over €75, shipping is free with InPost and Standard.
📦 Shipping Types
|
Shipping method
|
Cost (orders < €75)
|
Cost (orders > €75)
|
Delivery times*
|
|
InPost (locker or pickup point)
Automatically selected shipping (The system always pre-selects the cheapest shipping), provides delivery to the nearest pickup point or locker compared to the indicated address.
Once the package arrives at the pickup point/Locker, it will be available for pickup for 3 working days. In case of failure to pick up, the package will be returned to the sender and the full shipping costs (both legs and storage costs) will be borne by the buyer.
Same-day processing for orders received by 10:00 AM
|
up to 5Kg: €4.90
up to 13Kg: €5.70
up to 18Kg: €6.50
|
FREE
|
2-4 business days
|
|
Standard (Express Courier)
Home delivery
Same-day processing for orders received by 12:00 PM
|
€8.90
|
FREE
|
2-3 business days
|
|
Express 24H (Priority Express Courier)
Same-day processing for orders received by 2:30 PM
|
10.90€
|
€9.90
|
1 business day
|
|
Bulky Package
|
€14.90
|
€14.90
|
3-5 business days
|
📌 Delivery times are indicative and may vary due to factors beyond our control.
⚠️ Failure to pick up at a locker or authorized point will result in the charge or non-refund of all shipping costs (outbound, return, and storage shipping)
🌍 International Shipping
-
We ship to Europe with rates varying by country.
International Shipping (EU)
|
Country
|
Shipping Type
|
Weight
|
Cost
|
Delivery Times
|
|
France / Principality of Monaco
|
Pickup Point (☘️ Low CO2 ☘️)
|
0 - 5 kg
|
€5.90
|
48 - 96h
|
|
|
|
5,01 - 13 kg
|
7.90€
|
|
|
|
|
13,01 - 25 kg
|
€9.90
|
|
|
|
Express UE
|
0 - 5 kg
|
9.00€
|
|
|
|
|
5,01 - 10 kg
|
€11.00
|
|
|
Belgium / Luxembourg / Netherlands
|
Pickup Point (☘️ Low CO2 ☘️)
|
0 - 5 kg
|
6.50€
|
48 - 96h
|
|
|
|
5,01 - 13 kg
|
7.90€
|
|
|
|
|
13,01 - 25 kg
|
10.00€
|
|
|
|
Express UE
|
0 - 5 kg
|
9.00€
|
|
|
|
|
5,01 - 10 kg
|
12.00€
|
|
|
Spain
|
Pickup Point (☘️ Low CO2 ☘️)
|
0 - 5 kg
|
6.90€
|
48 - 96h
|
|
|
|
5,01 - 13 kg
|
7.90€
|
|
|
|
|
13,01 - 25 kg
|
10.90€
|
|
|
|
Express UE
|
0 - 5 kg
|
9.50€
|
|
|
|
|
5,01 - 10 kg
|
13.50€
|
|
|
Austria / Germany / Croatia / Hungary / Slovenia
|
Express UE
|
0 - 2 kg
|
6.90€
|
48 - 96h
|
|
|
|
2,01 - 5 kg
|
7.90€
|
|
|
|
|
5,01 - 10 kg
|
9.50€
|
|
|
Greece / Slovakia / Romania
|
Express UE
|
0 - 3 kg
|
11,90€
|
|
|
|
|
3,01 - 5 kg
|
13,90€
|
|
|
|
|
5,01 - 10 kg
|
16.00€
|
|
|
Estonia / Finland / Ireland / Latvia / Lithuania / Sweden
|
Express UE
|
0 - 3 kg
|
11,90€
|
|
|
|
|
3,01 - 5 kg
|
13,90€
|
|
|
|
|
5,01 - 10 kg
|
17,90€
|
|
⚠️ Exceptions and Surcharges
-
Free shipping applies to orders up to 25Kg in weight (the greater weight between volumetric and actual weight is considered)
-
Remote or Difficult Areas: Surcharge applied by the courier (will be communicated before shipping).
-
Orders weighing over 25 and up to 50 kg: €12.90 Requested at the time of shipping with modification of the order placed;
-
Orders weighing over 50 kg: Personalized rates, contact us before purchase.
🔎 Tracking & Delivery
-
You will receive an email with the tracking code as soon as your order is shipped.
-
If the courier finds no one at the time of delivery, they will make a second attempt the following day.
-
After two failed attempts, the package will be held in storage: in this case we will contact you to arrange a new delivery.
📩 Questions or doubts? Contact our Customer Service via email or WhatsApp.
Customer Service: +39 388 077 2066 and WhatsApp
Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00
To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.
Or write to servizioclienti@petboutique.it
Are you interested in reselling our products? Write to us at info@petboutique.it
