National Shipping Costs (Italy)
The customer can choose between:
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Shipping Type
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Characteristic
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Specifications
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InPost Pickup Points - ☘️ Low CO2 ☘️
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Delivery Point or Locker
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Shipping can be activated by the customer's choice of delivery point and has size limits for the package related to the dimensions of the lockers.
For example, kennels larger than 60X40 cm do not fit in the locker and consequently the system will not present the option to choose this type of shipping.
NOTE: If at the time of purchase, the customer does not select the locker, the package will be directed to the locker closest to the address indicated in the order.
In case of non-collection, shipping costs for sending and returning the package will be charged.
Further details
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default
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Home
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2 - 6 working days throughout the Italian territory, San Marino, and the Vatican City. On average, delivery times do not exceed 4 working days but may be extended due to issues related to workload overload by carriers and in particular municipalities or disadvantaged areas. The cutoff time for shipping an order with this type of service is 12:30 PM, and orders received after this time will be handed over to the courier the following working day.
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Express
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Home
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1-2 working days for mainland Italy and 3-4 working days for the islands in specific areas. This type of service is always prioritized, and in case of a workload overload by the carriers, the inconvenience for the recipient is minimal. The cutoff time for shipping an order with the Express option is 4:30 PM. Orders received after this time will be handed over to the courier the following working day.
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Shipping costs are calculated as follows:
Shipping to PICKUP POINTS and STANDARD is free* starting from 75.01 euros net of all discounts, which means that if applying a discount code the total cart amount falls below 75.01 euros, shipping costs will be added.
Cost details:
a. Drop off points - ☘️ Low CO2 ☘️:
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Amount from - to
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Cost
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0 - 5 kg
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4.90 EUR
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5,01 – 12,5 Kg
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5.70 EUR
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12,6 - 18 Kg
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6.50 EUR
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b. Standard Shipping:
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Amount from - to
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Cost
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0,00 €–75,00 €
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€8.90 EUR
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€75.01 and up
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Free
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c. Express Shipping:
Cost 10,90€
c. Shipments of bulky packages
(for example, kennels from size M onwards)
For this type of shipment, it may be necessary, depending on the type of order, an additional package, so in the case of orders with multiple items, in some cases, the cost may be calculated as if it were a separate order.
TIPS:
To ensure delivery takes place without difficulty, remember to:
- indicate the exact street number and the specific postcode of the area (not the generic one of the city)
- indicate precisely the name or number displayed on the doorbell of the residence
- if it is a job position, indicate the name of the company
- indicate the phone number to which the recipient will receive all order information and the request from the courier for the customization of the delivery date and time
Shipments to Calabria, Sicily, and Sardinia and to disadvantaged areas: some postal codes are notoriously difficult to reach due to geographical limitations and/or access restrictions. In these cases, couriers apply special rates that do not fall within the ordinary pricing plan. The cost difference is paid by PetBoutique.
The normal shipping rate for all of Italy will be applied to the customer.
Order processing times
Orders, subject to verification of the availability of goods and collection of the authorized amount, will be entrusted to the courier by the end of the working day, if the workable order arrives in our systems by 12:30 for standard shipments and by 16:30 for express shipments, while beyond this time the delivery to the carrier will be postponed to the next working day.
ITALY: The courier undertakes to make the delivery within 24/48 working hours from the moment of collection or on the first available day.
The expected delivery times for islands and disadvantaged areas may increase by 24/48 working hours.
EXCEPTIONS
- For shipments weighing over 50 kg, the shipment (courier limits) cannot be an express shipment, but must be organized specifically with the support of customer service.
- The request for delivery to the floor is not included in the shipping cost, if requested a supplement of 9.00€ + VAT will be charged. Normally, carriers provide the service at the customer's request without notifying the sender, so the payment request for the service will occur within 30 days following the delivery of the package.
The additional costs of courier services are applied to all orders regardless of the amount of the purchase made.
Shipping costs EUROPE
(European countries without customs excluding Switzerland and the UK)
Shipping times: Vary depending on the shipping country
EU: The courier commits to making the delivery within 48/96 working hours from the moment of collection or on the first available day.
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Shipping Country
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Shipping type
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Weight
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Rate
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France
Principality of Monaco
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Pick-up Point
☘️ Low CO2 ☘️
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0kg–5kg
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5,90 €
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5.01kg–13kg
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7,90 €
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13,01 - 25 kg
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9,90 €
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Express UE
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0kg–5kg
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9,00 €
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5.01kg–10kg
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11,00 €
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10.01kg–15kg
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14,00 €
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15.01kg–20kg
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16,00 €
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20.01kg–30kg
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20,00 €
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Belgium
Luxembourg
When
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Pick-up Point
☘️ Low CO2 ☘️
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0kg–5kg
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6,50 €
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5.01kg–13kg
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7,90 €
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13,01 - 25 kg
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10,00 €
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Express UE
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0kg–5kg
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9,00 €
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5.01kg–10kg
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12,00 €
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10.01kg–15kg
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15,00 €
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15.01kg–20kg
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17,00 €
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20.01kg–30kg
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21,00 €
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POLAND
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Pick-up Point
☘️ Low CO2 ☘️
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0kg–5kg
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7,90 €
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5.01kg–13kg
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9,50 €
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13,01 - 25 kg
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10,50 €
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Express UE
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0kg–5kg
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10,00 €
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5.01kg–10kg
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12,00 €
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10.01kg–15kg
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15,00 €
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15.01kg–20kg
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18,00 €
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20.01kg–30kg
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22,00 €
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SPAIN
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Pick-up Point
☘️ Low CO2 ☘️
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0kg–5kg
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6,90 €
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5.01kg–13kg
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7,90 €
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13,01 - 25 kg
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10,90 €
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Express UE
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0kg–5kg
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9,50 €
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5.01kg–10kg
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13,50 €
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10.01kg–15kg
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15,50 €
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15.01kg–20kg
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19,00 €
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20.01kg–30kg
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26,00 €
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PORTUGAL
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Pick-up Point
☘️ Low CO2 ☘️
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0kg–5kg
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7,90 €
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5.01kg–13kg
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8,90 €
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13,01 - 25 kg
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11,90 €
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Express UE
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0kg–5kg
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13,50 €
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5.01kg–10kg
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16,00 €
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10.01kg–15kg
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18,00 €
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15.01kg–20kg
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21,00 €
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20.01kg–30kg
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29,00 €
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Austria
Germany
Croatia
Hungary
Slovenia
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Express UE
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0kg–2kg
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6,90 €
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2.01kg–5kg
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7,90 €
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5.01kg–10kg
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9,50 €
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10.01kg–15kg
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11,90 €
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15.01kg–20kg
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13,90 €
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20.01kg–31kg
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19,00 €
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Bulgaria
Czech Republic
Denmark
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Express UE
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0kg–3kg
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9,50 €
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3.01kg–5kg
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10,50 €
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5.01kg–10kg
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11,90 €
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10.01kg–15kg
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14,00 €
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15.01kg–20kg
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18,00 €
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20.01kg–31kg
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23,00 €
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Greece
Slovakia
Romania
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Express UE
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0kg–3kg
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11,90 €
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3.01kg–5kg
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13,90 €
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5.01kg–10kg
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16,00 €
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10.01kg–15kg
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18,00 €
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15.01kg–20kg
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21,00 €
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20.01kg–25kg
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27,00 €
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25.01kg–31kg
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31,00 €
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Estonia
Finland
Ireland
Latvia
Lithuania
Sweden
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Express UE
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0kg–3kg
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11,90 €
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3.01kg–5kg
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13,90 €
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5.01kg–10kg
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17,90 €
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10.01kg–15kg
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19,90 €
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15.01kg–20kg
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23,00 €
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20.01kg–25kg
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30,00 €
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25.01kg–31kg
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40,00 €
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Tracking Ordine
"You can track the shipment by clicking on the shipping link received via email on the same day of shipment. No data entry is required."
Our Customer Service is always available: by phone, SMS, WhatsApp at +39 388 077 2066 from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, or via email at servizioclienti@petboutique.it
If the recipient is absent on the first delivery attempt, the courier will attempt to deliver the goods a second time.
"If the delivery does not occur again, the courier opens a storage case and informs us of the status of the shipment."
If the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions on the notice.
INFORMATION ON SHIPPING AND DELIVERY OPERATIONS:
"We entrust the shipment of orders to couriers within the declared times, however, shipments may experience delays depending on the time of year or due to weather events."
PetBoutique.it is not responsible for delays caused by the courier due to events beyond its control.
