National Shipping Costs (Italy)

The customer can choose between:

Shipping costs are calculated as follows:

Shipping to PICKUP POINTS and STANDARD is free* starting from 75.01 euros net of all discounts, which means that if applying a discount code the total cart amount falls below 75.01 euros, shipping costs will be added.

 Cost details:

a. Drop off points - ☘️ Low CO2 ☘️:

b. Standard Shipping:

c. Express Shipping:

Cost 10,90€

c. Shipments of bulky packages

(for example, kennels from size M onwards)

For this type of shipment, it may be necessary, depending on the type of order, an additional package, so in the case of orders with multiple items, in some cases, the cost may be calculated as if it were a separate order.

TIPS:

To ensure delivery takes place without difficulty, remember to:

• indicate the exact street number and the specific postcode of the area (not the generic one of the city)
• indicate precisely the name or number displayed on the doorbell of the residence
• if it is a job position, indicate the name of the company 
• indicate the phone number to which the recipient will receive all order information and the request from the courier for the customization of the delivery date and time

Shipments to Calabria, Sicily, and Sardinia and to disadvantaged areas: some postal codes are notoriously difficult to reach due to geographical limitations and/or access restrictions. In these cases, couriers apply special rates that do not fall within the ordinary pricing plan. The cost difference is paid by PetBoutique.

The normal shipping rate for all of Italy will be applied to the customer.

Order processing times

Orders, subject to verification of the availability of goods and collection of the authorized amount, will be entrusted to the courier by the end of the working day, if the workable order arrives in our systems by 12:30 for standard shipments and by 16:30 for express shipments, while beyond this time the delivery to the carrier will be postponed to the next working day.

ITALY: The courier undertakes to make the delivery within 24/48 working hours from the moment of collection or on the first available day.

The expected delivery times for islands and disadvantaged areas may increase by 24/48 working hours.

EXCEPTIONS

- For shipments weighing over 50 kg, the shipment (courier limits) cannot be an express shipment, but must be organized specifically with the support of customer service.

- The request for delivery to the floor is not included in the shipping cost, if requested a supplement of 9.00€ + VAT will be charged. Normally, carriers provide the service at the customer's request without notifying the sender, so the payment request for the service will occur within 30 days following the delivery of the package.

The additional costs of courier services are applied to all orders regardless of the amount of the purchase made.

Shipping costs EUROPE
(European countries without customs excluding Switzerland and the UK)

Shipping times: Vary depending on the shipping country

EU: The courier commits to making the delivery within 48/96 working hours from the moment of collection or on the first available day.

Tracking Ordine

"You can track the shipment by clicking on the shipping link received via email on the same day of shipment. No data entry is required."

Our Customer Service is always available: by phone, SMS, WhatsApp at +39 388 077 2066 from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, or via email at servizioclienti@petboutique.it

If the recipient is absent on the first delivery attempt, the courier will attempt to deliver the goods a second time.

"If the delivery does not occur again, the courier opens a storage case and informs us of the status of the shipment."

If the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions on the notice.

INFORMATION ON SHIPPING AND DELIVERY OPERATIONS: 

"We entrust the shipment of orders to couriers within the declared times, however, shipments may experience delays depending on the time of year or due to weather events."

PetBoutique.it is not responsible for delays caused by the courier due to events beyond its control.

Customer Service: +39 388 077 2066 and WhatsApp 

Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00

To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.

Or write to servizioclienti@petboutique.it

Are you interested in reselling our products? Write to us at info@petboutique.it