National shipping costs (Italy)

The customer can choose between 2 shipping service options:

- Standard;

- Express.

Standard delivery: 2 - 6 working days throughout Italy, San Marino and the Vatican State. On average, delivery times do not exceed 4 working days but can be longer due to problems related to overwork by carriers and in particular municipalities or disadvantaged areas. The deadline for shipping an order with this type of service is 12.30pm and orders received after this time will be delivered to the courier the following working day

Express Shipping:  1-2 business days Icontinental Italy e 3-4 working days in the islands and in particular areas. This type of service is always managed in priority, and in case of overloaded work on the part of the carriers, the inconvenience for the recipient is minimal. The deadline for shipping an order with the Express option is 4.30pm. Orders received after this time will be delivered to the courier the following working day

STANDARD shipping is free* starting from 69.01 euros net of all discounts, which means that if by applying a discount code the cart total falls below 69.01 euros, shipping costs will be added.

Shipping costs are calculated as follows:

Costs details:

to. Standard shipping of parcels with weight <30Kg

b. Standard shipping of parcels with weight >31Kg (e.g. large kennels, etc.)

EXPRESS SHIPPING OPTION

By choosing the Express shipping service, the shipment will be delivered to the courier for orders received by 4.30 pm and you also have the possibility to request changes to the date and place of delivery (provided in the same municipality).

The cost of the service is calculated as follows:

Once the indicated thresholds are exceeded, the expenses are automatically recalculated

To ensure delivery takes place without difficulty, remember to:

• indicate the exact street number and the specific postcode of the area (not the generic one of the city)
• indicate precisely the name or number on the doorbell of the house
• if it is a workplace, indicate the name of the company 
• indicate the telephone number at which the recipient will receive all the order information and the request from the courier personalization of the delivery date and time

Discover the Pre-Delivery Message Notification Service

-Shipping to Calabria, Sicily and Sardinia and for disadvantaged areas: some postcodes are notoriously difficult to reach due to geographical limitations and/or access restrictions. In these cases, couriers apply special rates that are not included in the ordinary rate plan. PetBoutique pays the difference in cost.

The customer will be charged the normal shipping rate for all of Italy.

Order processing times

The orders, following verification of the availability of the goods and collection of the authorized amount, will be entrusted to the courier within the working day, if the workable order arrives in our systems by 12.30 pm for standard shipments and by 4.30 pm for express shipments while beyond this time, delivery to the carrier is postponed to the next working day.

The courier in turn undertakes to deliver within 24/48 working hours from the time of collection or on the first available day.

The expected delivery times for islands and disadvantaged areas may increase by 24/48 working hours.

EXCEPTIONS

- For shipments weighing more than 50 kg, the shipment (courier limits) cannot be an express shipment, but must be organized ad hoc with the support of customer service.

- The request of delivery to floor it is an optional service, which if requested will require a supplement of €6.00 ​​+ VAT. carriers normally carry out the service at the customer's request without giving notice to the sender. Therefore the payment request for the service will take place within 30 days following the delivery of the package.

Additional costs for courier services are applied to all orders regardless of the amount of the purchase made.

Shipping costs EUROPE
(European countries without customs excluding Switzerland and UK)

Shipping times: Vary depending on the shipping country

You can track the shipment by clicking on the shipping link received via email on the same day of shipment. There is no need to enter any data.

Our Customer Service is always available: via telephone, SMS, WhatsApp on +39 388 077 2066 from Monday to Friday from 08:00 to 8.00pm and on Saturdays from 9.00am to 6.00pm, or by email to servizioclienti@petboutique.it

If the recipient is absent on the first delivery attempt, the courier attempts to deliver the goods a second time.

If the delivery does not take place again, the courier opens a storage file and informs us of the status of the shipment

If the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions on the notice.

INFORMATION ON SHIPPING AND DELIVERY OPERATIONS: (Covid-19 Emergency and Holidays)

We entrust shipments of orders to couriers within the stated times, however shipments may be subject to delays depending on the time of year or climatic events.

PetBoutique.it is not responsible for delays caused by the courier for events beyond its control.

Customer service: +39 388 077 2066 e WhatsApp 

Available from Monday to Friday: 09.00 -19.00 and on Saturdays from 9.00 to 12.00

To talk to us click on the WhatsApp "Customer Support" icon at the bottom right.

Or write to servizioclienti@petboutique.it

Are you interested in reselling our products? Write to us at info@petboutique.it