National Shipping Costs (Italy)
The customer can choose between:
| Shipping Type |
Characteristic |
Specifications |
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InPostItalia Drop off points
☘️ Low CO2 ☘️
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Delivery Point or Locker
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Shipping can be activated with the customer's choice of delivery point and has package size limits linked to the size of the lockers.
By way of example, kennels over 60X40 cm do not fit in the locker and consequently the system will not offer the possibility of choosing this type of shipment.
NOTE: If at the time of purchase, the customer does not select the locker, the package will be directed to the locker closest to the address indicated in the order.
In case of non-collection, shipping costs for sending and returning the package will be charged
Further details
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Home |
2 - 6 working days throughout Italy, San Marino and the Vatican State. On average, delivery times do not exceed 4 working days but can be longer due to problems related to overwork by carriers and in particular municipalities or disadvantaged areas. The deadline for shipping an order with this type of service is 12.30pm and orders received after this time will be delivered to the courier the following working day |
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Express
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Home |
1-2 working days in mainland Italy and 3-4 working days in the islands and in particular areas. This type of service is always managed in priority, and in the event of work overload on the part of the carriers, the inconvenience for the recipient is minimal. The deadline for shipping an order with the Express option is 4.30pm. Orders received after this time will be delivered to the courier the following working day
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Shipping costs are calculated as follows:
Shipping to the DROP OFF POINT and STANDARD are free* starting from 75.01 euros net of all discounts, which means that if by applying a discount code the cart total falls below 75.01 euros, shipping costs will be added shipping.
Cost details:
a. Shipping Drop off points - ☘️ Low CO2 ☘️:
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Amount from - to
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Cost
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0 - 5 kg
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4.90 EUR
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5,01 – 10 Kg
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EUR 5.70
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10,01 - 18 Kg
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EUR 6.50
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b. Standard Shipping:
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Amount from - to
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Cost
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0,00 €–55,00 €
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€7.90 EUR
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55,01 €–75,00 €
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€6.90 EUR
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€75.01 and up
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Free
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c. Express Shipping:
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Amount from - to
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Cost
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0,00 €–59,00 €
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€9.90 EUR
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59,01 €–89,00 €
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€8.90 EUR
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89,01 €–99,00 €
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€7.90 EUR
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99.01 and up
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EUR 6.90
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c. Bulky parcel shipments
(for example, kennels from size M onwards)
For this type of shipment, depending on the type of order, an additional package may be necessary, so in the case of orders with multiple items, in some cases, the cost could be calculated as if it were a separate order.
TIPS:
To ensure delivery takes place without difficulty, remember to:
- indicate the exact street number and the specific postcode of the area (not the generic one of the city)
- indicate precisely the name or number on the doorbell of the house
- if it is a workplace, indicate the name of the company
- indicate the telephone number at which the recipient will receive all the order information and the courier's request for the customization of the delivery date and time
Shipments to Calabria, Sicily and Sardinia and to disadvantaged areas: some postcodes are notoriously difficult to reach due to geographical limitations and/or access restrictions. In these cases, couriers apply special rates that are not included in the ordinary rate plan. PetBoutique pays the difference in cost.
The customer will be charged the normal shipping rate for all of Italy.
Order processing times
The orders, following verification of the availability of the goods and collection of the authorized amount, will be entrusted to the courier within the working day, if the workable order arrives in our systems by 12.30 pm for standard shipments and by 4.30 pm for express shipments while beyond this time the delivery to the carrier is postponed to the next working day.
The courier in turn undertakes to deliver within 24/48 working hours from the time of collection or on the first available day.
The expected delivery times for islands and disadvantaged areas may increase by 24/48 working hours.
EXCEPTIONS
- For shipments weighing more than 50 kg, the shipment (courier limits) cannot be an express shipment, but must be organized ad hoc with the support of customer service.
- The request of the delivery to the floor is not included in the shipping cost, if requested a supplement of 9 will be requested, €00 + VAT. normally carriers carry out the service at the customer's request without giving notice to the sender, therefore the request for payment for the service will take place within 30 days following the delivery of the package.
Additional costs for courier services are applied to all orders regardless of the amount of the purchase made.
Shipping costs EUROPE
(European countries without customs excluding Switzerland and UK)
Shipping times: Vary depending on the shipping country
EUROPA Zona1
Austria, Belgium, Germany, Luxembourg, Netherlands:
| Weight |
Transit time |
Price |
| from 0 to 3.00 kg |
2 to 6 working days
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| 3.01kg–5kg |
2 to 6 working days |
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| 5.01kg–10kg |
2 to 6 working days |
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| 10.01kg–15kg |
2 to 6 working days |
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| 15.01kg–20kg |
2 to 6 working days |
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| 20.01kg–30kg |
2 to 6 working days |
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EUROPE Zone 2
Denmark, France (excluding islands):
| Weight |
Transit time |
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| from 0 to 3.00 kg |
2 to 6 working days |
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| 3,01kg–5kg |
2 to 6 working days |
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| 5.01kg–10kg |
2 to 6 working days |
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| 10.01kg–15kg |
2 to 6 working days |
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| 15.01kg–20kg |
2 to 6 working days |
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| 20.01kg–30kg |
2 to 6 working days |
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Europe Zone 3
Croatia, Czechia, Hungary, Poland, Slovenia, Spain (excluding islands):
| Weight |
Transit time |
|
| from 0 to 3.0 kg |
2 to 6 working days
|
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| 3,01kg–5kg |
2 to 6 working days |
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| 5.01kg–10kg |
2 to 6 working days |
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| 10.01kg–15kg |
2 to 6 working days |
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| 15.01kg–20kg |
2 to 6 working days |
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| 20.01kg–30kg |
2 to 6 working days |
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EUROPE Zone 4
Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal (excluding Azores), Romania, Slovakia, Sweden:
|
Weight
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Transit time
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Price
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| from 0 to 3.00 kg |
2 to 6 working days
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| 3,01kg–5kg |
2 to 6 working days |
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| 5.01kg–10kg |
2 to 6 working days |
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| 10.01kg–15kg |
2 to 6 working days |
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| 15.01kg–20kg |
2 to 6 working days |
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| 20.01kg–30kg |
2 to 6 working days |
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You can track the shipment by clicking on the shipping link received via email on the same day of shipment. There is no need to enter any data.
Our Customer Service is always available: via telephone, SMS, WhatsApp on +39 388 077 2066 from Monday to Friday from 08:00 to 8.00pm and on Saturdays from 9.00am to 6.00pm, or by email to servizioclienti@petboutique.it
If the recipient is absent at the first delivery attempt, the courier attempts to deliver the goods a second time.
If the delivery does not take place again, the courier opens a storage file and informs us of the status of the shipment
If the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions on the notice.
INFORMATION ON SHIPPING AND DELIVERY OPERATIONS: (Covid-19 emergency and holidays)
We entrust shipments of orders to couriers within the stated times, however shipments may be delayed depending on the time of year or climatic events.
PetBoutique.it is not responsible for delays caused by the courier for events beyond its control.
